Help Center
How can we help?
Browse by topic
Orders & Pickup
- How do I place an order?
- How do I check my order status?
- Do you deliver?
- Can I cancel or change an order?
Branches & Hours
- Where are your branches?
- Which number should I call?
Payments
- What payment methods can I use?
- I have a payment problem
Account & Sign-in
- How do I sign in?
- Where are my past orders?
- How do I save favourite items?
Products & Cakes
- Can I order a celebration cake?
- Do photos match the real product?
Report a Problem
- Wrong item or quality problem
- How do I contact the bakery directly?
Help articles
Orders & Pickup
How do I place an order?
Open the Menu, add items to your cart and check out for branch pickup. If online ordering is paused, call 02-41380278 and our team will help.
How do I check my order status?
Use the Order Status page, or sign in and open My Orders. You can also call 02-41380278 with your order number.
Do you deliver?
Delivery is currently paused. Please order for branch pickup. Call us if you need a special arrangement.
Can I cancel or change an order?
Call 02-41380278 as soon as possible with your order number. We will do our best before preparation starts.
Branches & Hours
Where are your branches?
We have four branches: Main, Oxygen, Nayer Hat and Jalalabad. See maps and numbers on the Branches page.
Which number should I call?
Oxygen: 02-41380248. All other branches: 02-41380278.
Payments
What payment methods can I use?
See every option on the Payment options page.
I have a payment problem
Use Report an Issue below, choose Payment issue and add your order number so we can check quickly.
Account & Sign-in
How do I sign in?
Tap Sign in at the top right and continue with your Google account.
Where are my past orders?
Sign in and open My Orders.
How do I save favourite items?
Tap the heart on any product, then open your Wishlist.
Products & Cakes
Can I order a celebration cake?
Browse the Cakes page, or call 02-41380278 to discuss sizes and designs.
Do photos match the real product?
Photos are for illustration. Our items are baked fresh, so small differences in look can happen.
Report a Problem
Wrong item or quality problem
We are sorry. Use Report an Issue below with your phone number and order number, and we will follow up.
How do I contact the bakery directly?
Call 02-41380278, WhatsApp us, or email info.bagdadfactory@gmail.com.